making a way for business to grow

operations

well-oiled machine

Putting Excellence at the Centre

How many hats do you need to wear to run a successful business? Many, is the nearest answer we can find! Often, the problem is  knowing which hat to wear and what to delegate. Which hats do you want us to wear, so you can be the Business Owner? HR Manager? Administrator? Service Deliverer? Client Relationship Manager? Process Creator? Our focus on operations means we can wear any hat you choose, optimising you for success.

When you think about HR, do you automatically think of the potential doom and gloom that can come with people management? HR done well can help you create a workplace where people want to work, feel appreciated, seen and are integral to your business success. Let us help you feel positive about people.

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HR SOFTWARE

Finding HR software that saves you time is no easy task. We’ve done the hard work for you by partnering with Breathe HR. We use the system, so we know how easily and efficiently it will meet your business needs now and as you grow.

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HR POLICIES & PROCEDURES

Prevention is always better that cure when it comes to people management. Things can escalate quickly without the right policies and procedures in place. We’ll help you avoid potential headaches by putting the right policies in place for now and the future.

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EMPLOYEE HANDBOOK

When everyone is singing from the same hymn sheet, you’re much more likely to have a thriving and harmonious environment. Effective staff induction starts by having all the information your employees need in one place, it promotes everyone working towards a common goal.

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ORGANISATION MAPPING

Often businesses grow organically, shaped by the people in the business, their skills, ambitions and preferences. When that person leaves there’s a unique hole you can’t fill. We map your current shape and give recommendations to futureproof your growth focusing on role and function.

PROCESS MAPPING

Whether you are trying to scale up your business or just streamline it for yourself, mapping out your processes is a winning approach. We capture what you do now and then optimise the process with the right systems to standardise delivery for you and your team.

knowing what’s what

Mapping is Power

Is your business running as efficiently as it can? Are you utilising the best tools to maximise what can be done in a day? Are there any gaps you need to plug to increase productivity? What shape does your business need to be for sustained growth? What does success look like for your processes? We’re with you to make sure you’re doing all the right activities for growth.

organising you

Support When & Where

As a business owner, we know you’ll be used to spinning plates. You’ll know what we mean when we talk about that never-ending to-do list. You’ll understand those seemingly small, or even not so small, tasks that somehow just stay at the bottom of the pile. We get it. We all need extra support sometimes. Outsourcing to our team, however big or small your task or project, we can do all the things that take your time, focus and energy away from your core business. Do what only you can do, and we’ll do the rest.

We will take the time to learn about your business, so we understand your preferences and priorities, integrating with your business. There’s no system we’re not able to master so we’ll seamlessly take over tasks and get more done in the day, to make a way for your business to grow.

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PROJECT MANAGEMENT

We’re here with the initiative and drive to keep the wheels of your organisation in motion. We’ll understand your business so that we can prioritise, plan, schedule, manage and communicate with intent and purpose.  Let us take the weight off your shoulders.

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EXECUTIVE PA

Let us take your to-do list and run with it. We can be your second self with diary management and administration so you are free to do what only you can do. We are chaos calmers, calendar tamers and organisation wizards. Delegate to us, knowing it’ll be done with skill, precision and care.

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MINUTE TAKING

We deliver independent, unbiased minutes, agenda creation and distribution, circulation of minutes and action points. Have it all set up but need someone outside your organisation to take the load? Need advice on the best way to get your minutes in shape? We’re here for you.

Process

Our Expertise

knowledge

Whether we’re working with you in real-time, or via a shared workspace, we work with purpose, focus and consideration. We bring practical experience and heaps of know-how to your business; we are  available, accessible, and accurate. We love a challenge, and  approach each task or project, however big or small with insight, skill and reason.

Collaboration

We form a practical partnership with you, which enables us to work together to achieve business benefit, whatever that looks like for you. We understand your organisation and where we fit in to it, allowing us to coordinate people, parts, time and tasks accordingly. Our agile approach ensures a culture that is geared for growth.

tools

Using tools without fully realising how they can benefit you and your business can soon turn order into costly chaos. We’re business tool experts; we’ll review what you currently use and implement anything you don’t. We’ll use the right tools that fully integrate with your systems…just watch your productivity and efficiency skyrocket.

flawless Service

The Key Piece in the Puzzle

Building a strong business doesn’t always mean employment, not straight away. We can work with you on a project to map your current shape and optimise for the future, or we can partner with you for the longer term, integrating with your business to perform core business functions. It’s a tried and tested approach to scaling up or streamlining your business that we get a kick out of. We love being a key piece to the puzzle that makes it all work. Seeing you and your business thrive through our partnership is the butter to our bread.

Testimonial

“Waymaker Consulting has a very positive and “can do attitude”, and this allowed for the whole process dealing and working with Waymaker to be seamless. They seemed to understand what we needed and if there were any issues, they dealt with them quickly and resolved them. I would absolutely recommend them to anyone, they are truly supportive and listen to what you need, filling the gaps of what you are needing and missing.

Waymaker and Lydia are so easy to work with. Lydia just “gets” what you need from the get-go! After having a few bad experiences in the past with other companies, offering a similar service and not really feeling that we had received value for our money, Lydia didn’t disappoint and has left us feeling that we received a valuable service.

We have been able to move forward with our business and implement changes that have really helped. We have been really impressed with the straight talking of Waymaker and their amazing service. They are direct when required, but always so approachable and open to discuss any areas that need clarity or change.”

Natalie, Construction