Process mapping
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MAP YOUR WAY TO SUCCESS
Process Mapping Support
Every business runs on processes. They are the engine room that keeps everything moving. But when workflows are fragmented or outdated, growth stalls. Just as you wouldn’t ignore a leaky tap, you can’t expect the engine room to run smoothly if gaps go unchecked.
Our end-to-end process mapping service puts your customer at the heart of everything you do, while giving a clear picture of how your business actually works. As part of our process, we map critical areas such as your customer journey and service, sales, procurement, finance, supply chains, HR and IT workflows to identify inefficiences and uncover quick wins.
By visualising your processes from start to finish, we can monitor delays, bottlenecks and duplication so you can streamline operations, cut costs and enhance customer sevice.
What does success look like? A business where every function works in harmony and decisions are based on accurate data. Investing in processes and systems that evolve with your organisation and lay the foundation for sustainable growth can only be a good thing.
Design for the future
Upskill Your Business
Are you utilising the best tools to maximise what can be done in a day? Are there gaps that slow you down, create duplication, or waste valuable time? Ways of doing things and systems are everywhere, but not all of them are right for your business. Let us do the hard work of identifying what works, what doesn’t, and where the real gains lie.
Through our process mapping approach, we can help you design for the future by building systems and processes that are streamlined and resilient. Eliminating waste and duplication not only boosts productivity, it also creates an environment where staff thrive. Working smarter, not harder, helps you attract and retain the people who fuel growth.
Our Approach
DISCOVERY
It will be agreed how many processes we will be working on together, so it starts with getting everything out of your head and onto paper. We’ll begin with a discovery call to get aligned followed by facilitated workshops to dig into your current processes. Any documentation and systems you already use will help enormously.
MAPPING THE NOW
Using a visual mapping system we show you what your current processes look like, this allows us and you to see where the most impactful changes can be made. It also allows us to see where more can be made from an existing system you have or introduce a new system that will be perfect for the job.
RECOMMENDATIONS
Understanding all the dependencies, the purposes and outcomes needed for each process to be successful means our recommendations will be spot on. We plot out a recommended process map and talk you through it. Any tweaks can be completed quickly so you’re left with an efficient and streamlined process fit for purpose ASAP.
IMPLEMENTING THE CHANGES
Here’s where it gets fun, we build out the processes and bring them to life into a manageable system with administration and management, so you are ready to go. We’re happy to be involved with training support to ensure everyone’s confident with their new way of working. Prefer to handle training internally? Just let us know.
Frequently Asked Questions
FAQs
What is process mapping?
Process mapping is a way of creating visual diagrams such as flowcharts to help show the steps, roles and interactions within a business process from start to finish. It helps identify quick wins, highlight any inefficiences and find any outdated processes. A well mapped process enables people in an organisation to thrive and get the job done more efficiently.
Who are the clients we work with?
We partner mainly with smaller businesses, startups and growing teams. Personally, we love working with businesses at this stage of their journey as the growth and scaling process is such an exciting one. Being part of that transformation is where we thrive and helps to set foundations right from the start.
What tools do we use to process map?
At Waymaker, we primarily use Lucidchart to create all of our magical process maps. However, we’re equally comfortable working with any other platforms you may already be using such as Miro or Visio. Our main goal is to fit into your workflow and ensure the tools support your business.
Who should be involved in the process mapping stage?
When the right people are involved, that’s when the process mapping magic really happens. The business owner or leader helps to set the direction, team members provide the day-to-day and flesh out the detail and others who may be impacted by the outcome bring valuable perspective. Sometimes just a few voices over an informal cuppa are all it takes to build a clear picture and set the wheels in motion.
Wheels in Motion
Consolidate to Grow
Having background business processes optimised and implemented with streamlined systems allows you to concentrate on working on the business, not in it. We’ve been spoilt for choice with cloud-based platforms but knowing which would work best, what’s overkill and what is not right for you is our superpower. Let us use ours to empower you to use yours.